This policy explains order processing, delivery estimates, charges, tracking and delivery issues for Desi Handmade orders.

Effective date: 01-09-2026 | Last updated: [07-09-2026]

1. Shipping coverage

We currently ship to serviceable addresses within India through third-party courier partners. Serviceability depends on the delivery PIN code and courier coverage.

2. Processing and dispatch

Ready-stock orders are usually processed and dispatched within [2–3] business days after order and payment confirmation. Made-to-order, customised, pre-order or out-of-stock products may require additional time stated on the product page or communicated before acceptance. Business days exclude Sundays and public holidays applicable at the dispatch location.

3. Estimated delivery

·  South India and major metro cities: approximately [3–7] business days after dispatch.

·  Other serviceable locations in India: approximately [5–10] business days after dispatch.

·  Remote or difficult-to-service locations: approximately [10–12] business days after dispatch.

Delivery estimates are not guaranteed and may change because of courier capacity, weather, strikes, local restrictions, festivals, address issues or other events beyond reasonable control. We will take reasonable steps to assist where a shipment is materially delayed.

4. Shipping charges

Shipping and handling charges are charged separately. Any charge will be displayed or communicated before payment. Taxes, duties and international charges, if international shipping is enabled, will be shown where possible or payable by the recipient as stated before order confirmation.

5. Tracking

Where tracking is available, we will send the tracking link or consignment number by email, SMS or WhatsApp after dispatch. Courier scans may take time to update. Contact us if tracking has not updated for [3] business days.

6. Address and contact details

Please provide a complete address, correct PIN code and reachable phone number. Contact us immediately if you notice an error. We cannot guarantee changes after packing or dispatch. Additional courier or re-shipping costs caused by an incomplete/incorrect address, refusal or repeated failed delivery may be charged to the customer, to the extent permitted by law.

7. Delivery and receipt

The parcel may be received by you or a person available at the delivery address. Please inspect the outer package before acceptance where possible. Do not accept a visibly tampered parcel if the courier permits refusal; take photographs and contact us promptly. Responsibility for the goods passes on delivery to the stated address, without affecting rights relating to damage, defect, shortage or incorrect supply.

8. Delayed, lost or undelivered orders

If an order exceeds the stated estimate, contact us with your order number. We will coordinate with the courier. A parcel is treated as lost only after confirmation by the courier or completion of its investigation. We will then offer an appropriate replacement or refund, subject to stock availability and applicable law.

9. Damaged, tampered, missing or incorrect delivery

Notify us at desitrust@gmail.com or +91 94833 61466 within [48 hours] of delivery and provide the order number, parcel label, clear photographs and an unboxing video where reasonably available. Failure to provide an unboxing video will not automatically defeat a genuine statutory claim, but evidence helps us resolve courier-related issues. See the Refund & Return Policy for the remedy process.

10. Split shipments

Products in one order may be sent separately because of availability, packaging or dispatch location. We will not charge additional shipping beyond the amount agreed at checkout unless you separately approve it.

11. Contact

Shipping support: desitrust@gmail.com | +91 94833 61466. Dispatch/return address: Charaka Women’s Multipurpose Industrial Co-operative Society, Shramajeevi Ashrama, Honnesara Sagara Tq, Shimogga Dist. 577 417 Karnataka, India.