We want products to reach you in good condition. This policy explains eligibility, exclusions and the process for returns, exchanges and refunds.

Effective date: 01-09-2026 | Last updated: [07-09-2026]

1. Return window

Subject to the exclusions below, you may request a return within 7 calendar days of delivery. Contact us before sending any item. Unauthorised parcels or items sent to an outlet without approval may not be accepted.

2. Eligible returns

A product may be eligible when it is:

·  damaged in transit, materially defective, missing, or different from the confirmed order;

·  unused, unworn, unwashed, unaltered and returned within the stated window with tags, original packaging, accessories and proof of purchase; or

·  otherwise required to be accepted under applicable law.

3. Handmade character is not a defect

Minor irregularities in weave, print registration, stitch, texture, dye, colour, dimensions or finish are characteristic of handmade and natural-material products. Screen-to-product colour variation can also occur. These are not treated as defects unless the difference is material or the product does not reasonably match its description.

4. Non-returnable items

Except where an item is damaged, defective, incorrect or return is required by law, we do not accept returns of:

· customised, made-to-order, monogrammed, altered or cut fabric;

· fabric, material or products sold by length/metre after cutting;

· clearance/final-sale products clearly marked non-returnable before purchase;

· personal-use or hygiene-sensitive products once used or opened, where applicable;

· gift cards; or

· items damaged through wear, misuse, incorrect washing, ironing, storage, alteration or failure to follow care instructions.

5. How to request a return or exchange

Email desitrust@gmail.com or WhatsApp +91 94833 61466 within the applicable window with your order number, name, reason and clear photographs. For damaged/wrong deliveries, also include the parcel label and an unboxing video where reasonably available. We will review the request and provide approval, the return address and packing instructions. Return approval does not itself guarantee a refund; the product will be inspected after receipt.

6. Return shipping

For a verified damaged, defective, missing or incorrect product, we will arrange reverse pickup where serviceable or reimburse reasonable approved return shipping. For an approved preference-based return, if offered, the customer bears return shipping and the original shipping charge may be non-refundable. Please use trackable shipping and retain the receipt. Confirm operational choice: Charaka Women’s Multipurpose Industrial Co-operative Society, Shramajeevi Ashrama, Honnesara Sagara Tq, Shimogga Dist. 577 417 Karnataka, India.

7. Inspection and outcome

After receipt, we will inspect the item and notify you of approval or rejection within [3–5] business days. If approved, we may offer a replacement, exchange, store credit or refund, depending on the reason, your rights and stock availability. If a returned item does not meet the eligibility conditions, we may return it to you at your cost after informing you.

8. Exchanges

Exchanges are subject to availability. If the requested product is unavailable, we may offer an alternative or refund. Any price difference and shipping charge will be communicated before confirmation. Replacement delivery generally follows the Shipping Policy after dispatch.

9. Refund method and timing

Approved refunds will be initiated to the original payment method within [7] business days after approval. For cash-on-delivery orders, if offered, we may request verified bank/UPI details through a secure channel. Banks and payment providers may take additional time to credit the amount. Shipping, gift-wrapping and payment charges are refundable only where required by law or where the return results from our error or a verified product issue.

10. Order cancellations

Cancellation requests made before dispatch will be considered promptly. Customised, made-to-order or already dispatched orders may not be cancellable. If we cancel because of stock, pricing, payment or fulfilment issues after receiving payment, we will refund the amount paid.

11. Sale purchases and gifts

Sale products follow the same remedy for verified damage, defect or incorrect supply. Preference-based returns may be excluded only where this was clearly disclosed before purchase and applicable law permits. A gift refund, if approved, will ordinarily be issued to the original purchaser/payment method unless otherwise agreed.

12. Your statutory rights

This policy is in addition to, and does not exclude or reduce, rights and remedies available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and other applicable law.

13. Contact

Returns support: desitrust@gmail.com | +91 94833 61466. Approved returns must be sent only to Charaka Women’s Multipurpose Industrial Co-operative Society, Shramajeevi Ashrama, Honnesara Sagara Tq, Shimogga Dist. 577 417 Karnataka, India.